Home / Operator Rules & Policies
Operator Zone — house rulesThe house rules.
Plain English, no fine-print games. These rules exist for one reason: to keep Station Bus Nation the most trusted place in the industry — for the customers who ride, and for the brotherhood that runs the buses. Last updated July 2026.
Plain-English policy template — to be reviewed by an attorney before disputes arise. Not legal advice.
What you pay, when, and how to leave.
Founding pricing
July 2026 is free. Starting August 1, 2026, VERIFIED membership is $4.99/month. On October 1, 2026, standard pricing begins at $34.99/month — and founding members (anyone who joined before October 1) lock the $19/month rate for their first 12 months, a savings of nearly $16 every month. All prices are plus tax where applicable. PREMIER is $49/month at the founding rate. The free LISTED tier stays free forever.
Annual plan — save 10%
Any member, joining any time, can pay 12 months up front and save 10%. On the $19 tier that's $205.20 for the year — about $17.10/month. The annual rate is locked for the full 12 months you've paid, renews at the then-current annual price, and the same cancel-anytime spirit applies: annual plans run through their paid year.
Billing
Memberships bill automatically each month to the payment method on file. Your card is charged on the same day each month. We use a PCI-compliant payment processor — Station Bus Nation never stores your full card number. Prices exclude any taxes required by law.
Cancellation — anytime, no games
Cancel whenever you want from your dashboard or by emailing hello@stationbusnation.com. Cancellation stops the next charge; your paid features run through the end of the period you already paid for. No cancellation fees, no minimum term, no retention runaround. Heads up: canceling forfeits a founding rate lock — rejoin later and you pay the going rate.
Missed or failed payments — we downgrade, we don't punish
If a payment fails, we retry and email you. You get a 7-day grace period with reminders. If it still isn't resolved, your listing is downgraded to the free LISTED tier — you stay in the directory, but VERIFIED features (the badge, direct leads, storefront, reviews) pause until billing is fixed. Nothing is deleted; upgrade again anytime. Accounts more than 90 days lapsed lose the founding rate lock.
Refunds
Monthly fees already billed are generally non-refundable, but talk to us — if we got something wrong (a billing error, a service failure on our side), we'll make it right. Email hello@stationbusnation.com within 30 days of the charge.
The badge only means something if it's true.
Your company, your numbers
Claim only a company you own or are authorized to represent. Your USDOT/MC numbers, insurance, and operating authority must be yours and current. Impersonating another company is an instant, permanent ban.
Real photos, real fleet
Show coaches you actually run. No stock photos passed off as your fleet, no photos of buses you don't operate.
Stay legal to stay listed
You're responsible for holding the licenses, authority, and insurance your service areas require (FMCSA/USDOT and any state or municipal rules where you operate). If your authority lapses or is revoked, your VERIFIED badge is suspended until it's restored — that's the whole point of the badge.
Reviews are sacred
No fake reviews — not for yourself, not against a competitor. No paying for reviews, no review swaps. We remove fraudulent reviews and repeat offenders lose their listing.
Rules of The Clubhouse, SOS board & roster.
Talk like you're in a drivers' lounge with people you respect — because you are.
Respect the room
No harassment, bullying, threats, hate speech, or discrimination — full stop. Disagree about rates, shops, or coaches all day long; attack the argument, never the person. No profanity-laced pile-ons; keep it professional enough that a customer could read it.
Keep it clean
No nudity, sexual content, gore, or shock content. No content that sexualizes or endangers minors — that gets removed, banned, and reported to authorities, immediately and without discussion.
Nothing illegal, ever
No posts that facilitate anything unlawful: hours-of-service falsification, license fraud, insurance fraud, drug or weapon sales, human trafficking indicators, or evading safety regulations. We cooperate with law enforcement when the law requires it.
No spam, soliciting, or lobbying
The community is for operators helping operators — not a billboard. No unsolicited advertising, MLM/recruiting pitches, lead reselling, political campaigning or lobbying, fundraising, or off-topic promotion. Sharing a genuinely useful vendor or shop you actually use is welcome; shilling one you profit from without saying so is not.
Good faith on the SOS board & mutual aid roster
Emergency posts must be real emergencies. If you offer help, mean it — a member standing on a highway shoulder is counting on you. No predatory pricing on a stranded member — fair rescue rates are the whole reason this network exists. Roster listings must honestly describe what you can offer. Repeated no-shows or gouging get you removed from the network.
Members' privacy
Phone numbers, yard locations, and business details shared inside the network stay inside the network. Don't scrape, export, or share member info with outsiders, and never post someone's personal information without their say-so.
How we keep it fair.
Licensed use only
Your membership is a license to use Station Bus Nation for your bus company's legitimate business — nothing else. No scraping the directory, no harvesting or reselling leads or member data, no reverse-engineering, no using the platform to build a competing product, and no automated bots posting content.
The enforcement ladder
We're fair, and we're human: (1) content that breaks the rules gets removed and you get told why → (2) a written warning → (3) temporary suspension from the community features → (4) removal from the platform. Severe violations — impersonation, fraud, threats, anything illegal, anything involving minors — skip the ladder entirely. Removal for cause doesn't refund the current month.
Appeals
Think we got it wrong? Email hello@stationbusnation.com with the details. A human reads every appeal — usually the same human who founded the company.
The legal frame
Station Bus Nation is a directory and community platform — not a broker, carrier, or party to any transportation contract. Deals struck between members (rescues, rentals, referrals, coverage) are strictly between those members; do your own diligence on insurance and authority before lending or borrowing equipment. These policies are governed by Delaware law and may be updated as the platform grows — material changes will be announced to members with reasonable notice.